Last updated: August 2026

Dubai Garden Pros (“Dubai Garden Pros,” “we,” “us,” or “our”) is a landscaping company in Dubai operating dubaigardenpros.com (the “Site”). We provide villa landscaping, swimming pool construction, pergolas and gazebos, irrigation system installation, and artificial grass installation across Dubai, UAE (the “Services”). This Privacy Policy explains what personal data we collect when you use our landscaping services in Dubai, why we collect it, how we use and protect it, and the rights you have over it.

By submitting a form on this Site, contacting us by phone or WhatsApp, or engaging our landscaping services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us directly

When you request a free landscaping consultation, ask for a quote on villa landscaping, swimming pool construction, or artificial grass installation, or contact us through the Site’s consultation form, WhatsApp, or phone, we collect:

  • Full name
  • Email address
  • Phone number
  • Property address or area of Dubai where the landscaping work is needed
  • Service you are enquiring about (villa landscaping, swimming pool construction, pergolas and glass rooms, irrigation system installation, or artificial grass installation)
  • Any additional details you include in a message or during a site inspection (property size, budget range, timeline, existing landscape condition, photos you choose to share)

Information collected automatically

When you browse the Site, our hosting, security, and analytics tools automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed, time spent on the Site, and referring website
  • Cookies and similar tracking technologies (see Section 5)

Information from third parties

If you reach us through a landscaping directory, WhatsApp Business, or a paid ad for our Dubai landscaping services, the platform may pass us the contact details you provided there (name, phone number, and the message you sent).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry and provide a quote or free landscaping consultation
  • Schedule and carry out site inspections and villa landscaping, swimming pool, pergola, irrigation, or artificial grass installation work
  • Communicate with you about your landscaping project by phone, WhatsApp, email, or SMS
  • Process payments and issue invoices for landscaping services rendered
  • Send appointment reminders and service updates
  • Improve our Site, Services, and customer experience
  • Comply with legal obligations under UAE law
  • Detect and prevent fraud, spam, or misuse of our forms

We do not use your personal data for any purpose beyond these without asking for your consent first.

3. Legal Basis for Processing

We process your personal data because it is necessary to respond to your landscaping enquiry and, where you proceed with a project, to perform a contract with you. Where we send you service updates or marketing communications, we rely on your consent, which you can withdraw at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

  • Service providers who support our operations, such as our website host, form and email delivery tools, and payment processors, under obligations to keep your data confidential
  • Subcontractors directly involved in delivering your project (for example, a specialist pool contractor or irrigation technician), limited to the information needed to complete the work
  • Government or regulatory authorities where required to comply with UAE law, a court order, or to protect our legal rights
  • A buyer or successor in the event Dubai Garden Pros is acquired, merged, or its assets transferred, in which case your data may be transferred as part of that transaction

We never share your property address, phone number, or landscaping project details with third-party marketers.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your preferences and improve site performance
  • Understand how visitors use the Site through analytics
  • Measure the effectiveness of our advertising campaigns for landscaping services in Dubai

You can disable cookies through your browser settings at any time. Disabling cookies may affect how parts of the Site function, such as the consultation form.

6. Data Retention

We retain personal data collected through landscaping enquiries for as long as needed to respond to your request, typically up to 12 months if no project proceeds. For clients who engage our landscaping, pool construction, or artificial grass installation services, we retain project, payment, and warranty-related records for at least 5 years after project completion, in line with UAE commercial record-keeping practice and to support any workmanship warranty claims. We may retain data longer where required by law or to resolve disputes.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including secure hosting, restricted access to client data, and encrypted form submissions. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, where we are not required to keep it for legal or contractual reasons
  • Withdraw consent to marketing communications at any time
  • Object to certain uses of your data

To exercise any of these rights, contact us using the details in Section 11.

9. Children’s Privacy

Our landscaping services are intended for property owners, tenants, developers, and businesses in Dubai and are not directed at children. We do not knowingly collect personal data from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled by our Dubai landscaping company, contact us:

Dubai Garden Pros
WhatsApp / Phone: +971 55 587 2920
Email: dubaigardenpros@gmail.com
Service area: Dubai, UAE